Customer Care

Service Team

Our service department, comprising professional staff, helps you maintain your windows in its first day conditions. You will see our service team at your door (only in İstanbul) within 48 hours after you call our service phone (0212 736 0801) or transmit the service request form by e-mail. Stating your request completely and in detail within the related parts of the form will make our team prepared prior to their arrival.

Besides solving the problems encountered during use, another responsibility of our service team is to respond to maintenance needs that emerges in time. Provided that the Maintenance Kit supplied with our products is used regularly, the only remaining maintenance to be made is to repaint the products after a reasonably long while depending on climatic conditions. Repaint may be made by any professional painter or even by an ethusiastic user, provided that the instructions given with the product are followed. However, the most professional service in this aspect, may be provided by our trained service team.

Service Technique

The service supplied by our team covers the below problems.

  • Deformations in wood material.
  • Defects on paint surface.
  • Mechanical failures.

Service Request Form

You can express your complaints to phone number +90 212 736 0801, transmit to servis@arbor.com.tr by e-mail or you can preferably fill the Service Request Form in order to define your needs completely and let us act in the most prepared way.